casinoscores Privacy Policy for Philippines Players

When you register for an account on casinoscores, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe and compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address as provided during the registration process. We also collect financial information such as your preferred payment method details and transaction history in Philippine pesos, which is required to process deposits and withdrawals securely. When you use our platform — whether on mobile or desktop — we automatically collect certain technical data including your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve performance. If you contact our support team, we may retain records of that communication, including any documents you submit for identity verification purposes. We only collect information that is relevant and necessary for the purposes described in this Privacy Policy, and we do not collect sensitive personal data beyond what is required for regulatory compliance and account management.

The personal information we collect is used primarily to operate and maintain your casinoscores account, process your bets and financial transactions, and ensure that our platform remains compliant with applicable Philippine laws and regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our Terms and Conditions or this Privacy Policy — these communications are essential to your use of the platform and cannot be opted out of while your account remains active. Your transaction history and betting activity are used internally to detect and prevent fraud, money laundering, and other forms of financial crime, and may be reviewed by our compliance team as part of our regulatory obligations. We may use aggregated, anonymised data about platform usage to improve our services, optimise the mobile experience, and develop new features — this data cannot be used to identify you individually. If you have opted in to receive promotional communications, we may use your email address or mobile number to send you relevant offers and updates, and you can withdraw this consent at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

casinoscores does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes under any circumstances. We may share your data with carefully selected third-party service providers who assist us in operating the platform — including payment processors, identity verification services, and fraud prevention partners — but only to the extent necessary for them to perform their specific function, and always under strict contractual data protection obligations. In certain circumstances, we are legally required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we receive a valid legal request or are obligated to do so under applicable law. If casinoscores undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, and you will be notified of any material change to how your data is handled as a result. We do not share your data with other players or any third party outside of the circumstances described in this section. All third-party partners who receive your data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to us.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the casinoscores platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, payment details, and personal information are protected in transit. Access to your personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff with access to personal data are bound by confidentiality obligations. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine regulatory authorities in accordance with our legal obligations and within the timeframes required by applicable law. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you are also responsible for keeping your account credentials confidential and not sharing them with anyone else.

We retain your personal information for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations in the Philippines. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure, in line with anti-money laundering and financial record-keeping requirements applicable to licensed gaming operators. If you request the closure of your account, we will deactivate your profile and cease using your data for operational purposes, but we will retain the minimum information required to comply with our legal obligations for the applicable retention period. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised in accordance with our internal data lifecycle policy. You may request information about the specific retention periods that apply to your personal data by contacting our support team, and we will respond to such requests within a reasonable timeframe. We do not retain personal data beyond what is necessary and proportionate for the purposes for which it was collected.

As a registered player on casinoscores based in the Philippines, you have a number of rights in relation to your personal data that we are committed to upholding in accordance with applicable data protection law. You have the right to access the personal information we hold about you, and to request a copy of that data in a commonly used format — you can initiate this request through your account settings or by contacting our support team directly. If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it, and we will action such requests promptly. You may also request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you have provided consent for us to use your data for a specific purpose — such as receiving promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. If you believe that we have not handled your personal data in accordance with this Privacy Policy or applicable law, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We will respond to all data rights requests within 30 days of receipt.

casinoscores uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to help us understand how players interact with our site so we can continue to improve the experience. Essential cookies are required for the platform to operate — they enable functions such as keeping you logged in during a session, maintaining your account security, and processing transactions — and cannot be disabled without affecting your ability to use the platform. We also use functional cookies to remember your settings and preferences, such as your preferred language or display options, so that you do not need to re-enter them each time you visit. Analytics cookies help us understand aggregate usage patterns across the platform, such as which pages are most visited and how players navigate between sections — this data is anonymised and used solely for internal improvement purposes. You can manage your cookie preferences through your browser settings at any time, and most modern browsers allow you to block or delete cookies; however, please be aware that disabling certain cookies may affect the functionality of the casinoscores platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of our platform.

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer on the casinoscores platform. When we make material changes to this policy, we will notify registered players through in-platform notifications or by email to the address associated with your account, and the updated policy will be published on this page with a revised effective date. Your continued use of the platform after any changes have been published constitutes your acknowledgement of the updated Privacy Policy. We encourage you to review this page periodically so that you remain informed about how we are protecting your personal information. If you have any questions about this Privacy Policy or how your data is handled, please visit our FAQ page for guidance, or review our Terms and Conditions for the full framework governing your use of casinoscores.